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Tipmont Customer Satisfaction Score Hits All-Time High

Tipmont REMC is one of the nation’s best electric cooperatives. But don’t take our word for it. Take the word of our members.

Their delight with our delivery of essential services has propelled Tipmont to an all-time high score of 85 for Overall Satisfaction on the American Consumer Satisfaction Index (ACSI).

Serving 400 companies in 47 industries, the ACSI is the gold-standard metric for U.S. consumers’ satisfaction with the quality of goods and services they purchase. The ACSI Overall Satisfaction score is a benchmark for technology titans (Apple, Google), car manufacturers (BMW, Lexus), airlines (Southwest), restaurants (Chick-fil-A), utility providers and more.

Moving up a few notches from a first-quarter 2021 score of 83, Tipmont’s score for the second quarter of 2021 hit 85.

As a cooperative that doesn’t measure profit, customer satisfaction is our primary success metric. Tipmont thanks our members for devoting their valuable time to this survey, appreciates their positive responses, and values the trust placed in us to always look out for their best interests.  

This score is a testament to our employees’ expertise and dedication, as well as the wisdom and guidance from our Board of Directors — working together to ensure Tipmont empowers our communities by delivering state-of-the-art essential services.

Some comparison points for Tipmont’s latest ACSI Overall Satisfaction score of 85:

  • Tipmont’s ACSI score is 16% higher than the average for all U.S. electric co-ops (73).
  • Against an average score of 71, Tipmont is 20% higher than municipal/investor-owned utilities.

Acknowledging we don’t exactly compete against tasty chicken, luxury vehicles, sleek phones, airline tickets or coffee, Tipmont’s ACSI score currently exceeds:

  • Chick-fil-A (83)
  • BMW and Lexus (81)
  • Google and Apple (80)
  • Southwest (79)
  • Starbucks (79)

To learn more about the ACSI and its methodology, visit theacsi.org.

Meet the board of directors

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Rob Ford

Rob Ford

Rob Ford is Tipmont and Wintek's communication director, a role he's held since 2015. Rob has a bachelor's and a master's in Communication from Purdue University. He lives in West Lafayette with his wife and three children and has a life-sized Yoda statue in his office. Away from the office, you’ll find Rob working on his golf swing, jump shot, or hope for a Purdue basketball national title – all futile endeavors.

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