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Utility Scams

Be wary of callers who:

  • Threaten to disconnect your service unless you share financial account information
  • Insist you use an online payment service to pay your bill immediately
  • Ask for sensitive personal information over the phone


Protecting You

If your account is past due, you will receive a written notice of your account status, with instructions on how to avoid disconnection of service. While our representative may call a customer to remind them that a payment is due, the representative would explain how a payment can be made using our established payment options.

Tipmont will NEVER demand payment over the phone, in person, or at a particular physical location. Our utilities do not accept prepaid debit cards or wire transfers as payment, and our representatives will not demand your bank information or credit card number over the phone.


Spotting Scam Red Flags

The caller becomes pushy or angry and tells you that your account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.

The caller instructs you to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to the utility.

The caller asks you for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.


What To Do in Case of a Scam

Hang up immediately.

Be aware that scammers often use Caller ID spoofing software to misrepresent the source of a phone call, or provide you with a fake “verification” phone number.

Always verify your account status by calling our Member Service department using the numbers on our website, or log in to your account on our website.

Do not allow a person demanding payment into your home, and do not provide them any personal information.

If you believe you are a utility scam victim, please contact your local police department or notify the Indiana Attorney General and the Federal Trade Commission.

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