LOCAL ASSISTANCE
Contact us
When you need help, talk to a local representative. Whether you have questions about our services, need support, or want to explore ways to support our community, our team is here to assist you.
REach Out
How to contact us
- Phone
Press 3 to reach a member service representative. Our normal phone hours are M-F, 8 a.m. – 4 p.m.
Our 24/7 answering service handles calls for service outages outside of normal phone hours.
- Report An Outage
Call 800-726-3953 or use the outage notification tool in your SmartHub app.
During a widespread system outage, Tipmont’s phone lines may have long wait times. Please keep trying or submit an outage report in SmartHub.
- Office Hours
Mon – Fri: 8 a.m. – 4:30 p.m.
Saturday: Closed
Sunday: Closed
- Internet Support Hours
Mon – Fri: 7 a.m. – 9 p.m.
Sat – Sun: 8 a.m. to 5 p.m.
Press 4 to reach internet support
- Fax
765-339-3243
- Mailing Address
P.O. Box 20
403 S. Main St.
Linden, IN 47955
Email us
Please do not use this form to report outages or submit credit card information, social security numbers or other private information.
Our Offices
Linden
403 S. Main St., Linden, IN 47955
Lafayette
427 N. 6th St., Lafayette, IN 47901
Battle Ground
1612 E. 600 N., West Lafayette, IN 47906
Please note: There is no customer service available at our Battle Ground or Lafayette facilities. Please visit our Linden location M-F 8 a.m. – 4:30 p.m. for in-person assistance.
