Staying connected is essential. So is staying safe. Now, Tipmont’s Surf & Stream and Work & Play plans give you free access to a whole-home cybersecurity program.
ProtectIQ® is a free added benefit for those who have the Surf & Stream and Work & Play service packages for Tipmont fiber.
Ready to upgrade and benefit from this great new feature?
- Log into SmartHub
- Call us at 800-726-3953 between 8a and 4p Monday-Friday
- Email memberservice@tipmont.com
How does ProtectIQ® work?
On applicable Tipmont internet plans, ProtectIQ® is now available through the CommandIQ® app on your mobile device.
The application helps safeguard your home network by identifying and blocking suspicious internet activity before it can reach devices connected to your network.
Alerts from ProtectIQ® then keep you informed while providing an additional layer of protection.
Working 24/7, ProtectIQ® will help safeguard your network and connected devices from:
- Phishing scams and suspicious websites
- Malware and ransomware
- Other malicious online activity
Block security threats before they even reach a device
ProtectIQ® can block these threats before they even reach your devices, even those without their own security software.
Best of all? No device installation is required.
ProtectIQ® also sends you simple, customizable notifications of blocked threats and intrusions so you know it’s working, as well as weekly / monthly summaries if you choose.
Cybersecurity starts with you
Your careful actions and precautions are the best cybersecurity. See how accounts get compromised and what to do if they become compromised.
Occasionally, ProtectIQ® may send you an alert (for example, a port scan or protocol anomaly). These alerts typically indicate ProtectIQ® detected common automated internet activity and responded as designed.
In most cases, no action is required. The alert confirms ProtectIQ® identified the activity and took steps to protect your network. Receiving alerts does not necessarily mean your network or device was accessed.
You should contact Tipmont support when:
- You repeatedly receive the same alert several times within a few hours
- A device behaves unexpectedly, such as redirecting websites to unfamiliar pages, turning on or operating without being instructed, or no longer allowing you to sign in with your normal password
- You notice unfamiliar devices connected to your network
- Services or applications you regularly use are unavailable
Always-on cybersecurity for protection and peace of mind
With ProtectIQ®, you have always-on cybersecurity. That’s more protection and peace of mind at no extra cost.
Search for the CommandIQ® app on Apple’s App Store and Android’s Google Play.
Then, download the CommandIQ® app to your phone or tablet to use ProtectIQ®. (Be sure to explore other great free features like ExperienceIQ®, HomeOfficeIQ® and MyPrioritiesIQ®.
