When streaming buffers, video calls freeze or a device keeps dropping offline, it’s easy to assume something is wrong with your internet service. Sometimes, though, the issue is simply Wi-Fi inside the home.
That’s where the free CommandIQ® app — available for Apple and Android devices — can help.
Start by tapping Speed Test on the app’s home screen. CommandIQ® will show your download speed, upload speed and latency — the short delay between when your device asks for something online and when it begins getting a response.
The app also rates the Wi-Fi strength of connected devices as Strong, Good or Fair. Devices farther from your router or mesh unit will usually have a weaker signal, although walls, furniture and large appliances can also interfere with Wi-Fi.
WHAT STRONG, GOOD AND FAIR MEAN
- “Strong” signal: -55dBm or stronger
- “Good” signal: -56 to -67 dBm.
- “Fair” signal: -68 dBm or weaker
Next, tap Home Network to see how your devices are connected. This screen gives you a simple view of your router, any mesh units and the devices linked to each one. It’s a handy way to spot weak coverage in certain rooms or areas of the house. If one device has a weak connection, try moving it closer to the router or mesh unit. If several devices struggle in the same area, your router may need a better location.
You can also make a few easy fixes yourself:
- Restart your router from the app if devices seem sluggish.
- Check whether walls, metal objects, large appliances or furniture may be blocking Wi-Fi signal in problem areas.
- Consider adding a mesh unit if you have a consistent dead zone.
- Place mesh units in open spaces, not behind furniture or inside cabinets.
If you believe router placement is contributing to weak Wi-Fi throughout the home, or if you’re interested in adding a mesh unit, give Tipmont a call at 800-726-3953, ext. 4 to discuss your options. We’ll help determine whether a technician visit is the next best step.
NEW IN COMMANDIQ®
Get more from your Tipmont fiber with powerful new features that deliver greater control, stronger protection and a better home internet experience — all at no extra cost for eligible plans.
Learn more at Tipmont’s SmartHome page.
