Please use this resource for information regarding a January 2020 billing error for members on billing cycle 3.
updated Monday, January 27, 2020 1:50 p.m.
An error in our process caused billing cycle 3 members who pay with EFT (Electronic Funds Transfer) to be charged the January 2019 amount due rather than the January 2020 amount due. We have refunded the incorrectly drafted amounts and submitted the correct amounts to be withdrawn. We sincerely apologize to all those affected.
How do I know if I am affected?
The error only affects members who are on billing cycle 3 (bills due on 01/24/2020) and who pay with EFT (Electronic Funds Transfer from a checking account).
I do not pay with EFT, am I affected?
No. This error only affects billing cycle 3 members who have funds directly withdrawn from their checking account, also known as Electronic Funds Transfer (EFT). If you pay by credit card, check, or cash, you are not affected.
What should I do if I am affected?
If you were affected, Tipmont refunded the incorrectly drafted amounts and submitted the correct funds for withdraw on January 27, 2020. Please check your bank account to make sure you have received the refund. Depending on your bank, it may take up to 48 hours for the funds to process. The correct amount for your payment due January 24, 2020 was submitted to your bank for withdraw on January 27, 2020.
I no longer have electric service with Tipmont, why was money withdrawn?
If you canceled your Tipmont account between January 24, 2019 and January 24, 2020, your previously due amount from January 2019 was erroneously submitted to your bank for withdrawal. That transaction has been reversed and will be refunded to your account within 24-48 hours, depending on your bank.
My payment was not withdrawn on January 24?
If your electric service account was created after January 24, 2019, your payment due was not withdrawn on January 24, 2020. This is because last year’s due amounts were submitted and your account did not exist in that list. The correct amount for your payment due January 24, 2020 was submitted to your bank for withdraw on January 27, 2020.
What should I do if I incurred an overdraft fee?
If this error caused your bank account to overdraft and you incurred a fee, please contact our office at (800) 726-3953 ext. 3 or via email at memberservice@tipmont.org.
