Tipmont network maintenance scheduled 4a-6a this week
UPDATED: 06/02/2025

Tipmont will perform routine fiber-optic network maintenance from 4 a.m. to 6 a.m. on Tuesday (6/3), Wednesday (6/4) and Thursday (6/5). Customers will likely encounter a 10- to 20-minute internet service outage during that timeframe, but service should self-restore. If you experience service issues outside those hours, please call 800-726-3953 or email help@tipmont.com.

SmartHub briefly unavailable at 4:30 p.m.

UPDATED: 02/10/2025

SmartHub will be briefly unavailable due to maintenance at 4:30 p.m. Monday, Feb. 10. We anticipate the service will be available again after several minutes.

Annual Tipmont audit for account confirmation

In adherence to best accounting practices, Tipmont undergoes an audit each year.

Among the goals of this audit is to ensure the revenue Tipmont reports on its financial statements accurately reflects the amount billed to Tipmont members.

One of the methods auditors use to ensure this accuracy is to send out account confirmation letters to a sample of Tipmont members.

Mailed through the United States Postal Service each January, this paper letter will ask you to confirm your Tipmont account balance pertinent to the provided date.

If the account balance is correct, sign the form.

If there is a discrepancy, use the provided form to offer explanation and then sign the form.

We ask that you then please return the signed form in the provided self-addressed, stamped envelope — which will always clearly indicate the firm conducting the audit.

If you receive this letter, it is not a bill, a request for payment or an audit of any individual Tipmont account.

Please do not include any form of payment when you return the letter.

Tipmont will never ask you to provide money through any communication that is not an official bill.

If you are unsure about the legitimacy of any Tipmont communication, feel free to call us to verify from 8 a.m. to 4:30 p.m. Monday-Friday at 800-726-3953 (press 3).

You can also browse information on how to protect yourself from common utility scams.

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Picture of Nick Rogers

Nick Rogers

Nick Rogers is Tipmont's Communication Manager. He joined Tipmont in 2021. Nick has a bachelor’s degree in Journalism from the University of Illinois at Urbana-Champaign. In a previous life, he covered arts & entertainment and continues to publish film reviews. He loves movies (big shocker!) as well as rooting for the Chicago Cubs and trying new restaurants. He lives in Lafayette with his wife and dogs.

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