Phone line issue with AT&T
UPDATED: 12/26/2025

Members with AT&T phone service are unable to call our main phone number. It appears to be an issue with AT&T as phones with Verizon and other carriers are able to get through. We have notified AT&T, but have no information on a resolution.

SmartHub briefly unavailable at 4:30 p.m.

UPDATED: 02/10/2025

SmartHub will be briefly unavailable due to maintenance at 4:30 p.m. Monday, Feb. 10. We anticipate the service will be available again after several minutes.

LED Bulb Flickering

Tipmont system engineers have noticed some flickering issues when the LED bulbs Tipmont has been giving away are used with older dimmers.

Based on their research, they believe the flickering is caused by older dimmers that turn electricity off for part of the wave length at a slower rate than newer dimmers. The slower rate didn’t matter with incandescent bulbs because they stay hot enough to not flicker. LED bulbs don’t work the same way.

The engineers are doing more research to learn more. In the meantime, the bulb manufacturer, Cree, has a list of recommended dimmers available on their website at creebulb.com/dimmers. If you have any questions, please call Tipmont at (800) 726-3953.

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Picture of Rob Ford

Rob Ford

Rob Ford is Tipmont and Wintek's communication director, a role he's held since 2015. Rob has a bachelor's and a master's in Communication from Purdue University. He lives in West Lafayette with his wife and three children and has a life-sized Yoda statue in his office. Away from the office, you’ll find Rob working on his golf swing, jump shot, or hope for a Purdue basketball national title – all futile endeavors.

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