Tipmont network maintenance scheduled 4a-6a this week
UPDATED: 06/02/2025

Tipmont will perform routine fiber-optic network maintenance from 4 a.m. to 6 a.m. on Tuesday (6/3), Wednesday (6/4) and Thursday (6/5). Customers will likely encounter a 10- to 20-minute internet service outage during that timeframe, but service should self-restore. If you experience service issues outside those hours, please call 800-726-3953 or email help@tipmont.com.

SmartHub briefly unavailable at 4:30 p.m.

UPDATED: 02/10/2025

SmartHub will be briefly unavailable due to maintenance at 4:30 p.m. Monday, Feb. 10. We anticipate the service will be available again after several minutes.

Call 811 before digging to avoid costly repairs

811 Color Code Chart

If you cut a fiber line while digging, even small projects can become big problems — and costly ones.

Before you dig for any project, Indiana law requires that you call 811 or visit indiana811.org to schedule utility marking at least two full working days before you dig. Indiana 811 will mark buried utility lines on your property — like water, gas, power and your blazing-fast Tipmont internet — so you can dig with safety and confidence.

Indiana 811 is free. Cutting a fiber line? That can cost between $1,500 to $25,000. Those are conservative estimates on time, material and labor required for such repairs.

Also: Cutting a fiber line may not affect only your ability to connect. It could affect neighbors, communities, businesses, schools and even first responders. Businesses can seek loss of revenue from you, and interrupting connectivity to first responders could jeopardize the safety of others.

If you believe you have hit any utility line (or if you know that someone has), stop digging immediately, step away from the area and call 911 if the damage results in the escape of flammable, toxic or corrosive gas or liquid, or if danger is present. After calling 911, notify the affected utility. Lastly, inform Indiana 811 of the incident.

Remember: Before digging, always call 811 or visit indiana811.org. They will schedule free location of public utilities on your property. You can also find additional resources, safety tips and FAQ on the website.

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Picture of Nick Rogers

Nick Rogers

Nick Rogers is Tipmont's Communication Manager. He joined Tipmont in 2021. Nick has a bachelor’s degree in Journalism from the University of Illinois at Urbana-Champaign. In a previous life, he covered arts & entertainment and continues to publish film reviews. He loves movies (big shocker!) as well as rooting for the Chicago Cubs and trying new restaurants. He lives in Lafayette with his wife and dogs.

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