Are you a Tipmont member who enjoys both electric and fiber-internet service?
To simplify your payment process, we are now combining both services into one convenient monthly bill beginning in June 2024!
Many Tipmont members have requested this option for convenience, and it will simplify payments for you. Also: As postage rates continue to rise, this reduces Tipmont’s costs to mail paper bills.
Tip
You can help us even more by signing up for paperless billing. Log into SmartHub to sign up today.
Each month, we’ll draw a random name for a $100 bill credit just for being paperless.
Beginning with bills issued on Saturday, June 8, 2024, Tipmont members with electric and fiber-internet service will now receive one bill and one charge — now listed as an invoice group number.
You will still maintain separate account numbers for electric and fiber service. Based on any accounting preferences / requirements, you can separately pay each account number.
Most methods of bill pay will largely remain the same, as will applicable billing cycles, due dates, automatic payments and budget billing plans.
Frequently asked questions
If you receive both electric and internet service from Tipmont, your monthly bills will now be combined.
Services at the same address and location will now be on the same bill.
Many customers who receive both electric and internet service from Tipmont have requested the option of a combined bill. This will simplify many elements of the payment process for our members and for Tipmont’s Member Services team.
Also: As postage rates continue to increase, Tipmont is always exploring cost-effective options for our operation. In addition to creating a more efficient process, combined billing will reduce postage costs required to send bills.
You can take us one step further. We ask members to consider paperless billing. If you’d like to sign up, please visit your SmartHub portal. Each month, you’ll have a chance to win a $100 bill credit just for going paperless.
Yes. You will have one charge, now listed as an invoice group number. You will still maintain separate account numbers, for which you can view separate charges on the reverse side of the bill’s first page.
Depending on your preferences / requirements, you can choose to make separate payments to each account number or one combined payment to the invoice group.
Yes. If you have bills for electric and internet service due on the same day, you will now receive one bill instead of two separate bills.
Each applicable account number, along with their total charges, will be listed on the reverse of the bill’s first page. On separate pages, you will find charge details for each applicable account number.
If you mail payments to Tipmont with a check, please use your new invoice group number instead of your account number.
Otherwise, all methods of bill pay will remain the same. Depending on your preferences / requirements, you can choose to make separate payments to each account number or one combined payment to the invoice group.
No. Your current billing cycle will remain the same.
The first combined bills will be issued on Saturday, June 8.
No. Your due date is based upon schedules for the billing zone where your service address falls.
No. If you don’t have automatic payment and would like to sign up, visit your SmartHub portal.
No. If you’d like to learn more about budget billing, contact a Tipmont Member Service Representative at 800-726-3953 or memberservice@tipmont.com.
No. All other terms, dates and conditions will remain the same.
No. At present, no discount is available for bundling electric and internet service (or multiple accounts).
At locations with separate electric meters — such as one on a residence and one on a garage — internet service will be combined with the corresponding primary residential meter. Billing for the other meter will remain separate.
Yes. You will need to arrange that with a Tipmont Member Service Representative after Saturday, June 8, by calling 800-726-3953 or emailing memberservice@tipmont.com.
