advantage of local support
Support
When you call, there’s always someone to answer the phone. That’s the difference between Tipmont and other providers. Our unique combination of technical knowledge and personal attention mean you’ll get the solutions you need when you need them.
Reach out and talk to a real human
Our support hours are Monday – Friday 7 a.m. – 9 p.m. and Saturday – Sunday 8 a.m. to 5 p.m.
Call us: 800-726-3953 or email us: help@tipmont.com.
IF YOU NEED HELP
Frequently Asked Questions
Many common issues can be resolved by rebooting the WiFi router provided with your service.
Simply unplug your router’s power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only. It will then take about five minutes for your devices to reconnect to the internet.Call Tipmont at 800-726-3953 or email help@tipmont.com. Our support hours are 7 a.m. to 9 p.m. Mondays-Fridays and 8 a.m. to 5 p.m. Saturdays and Sundays. We’ll get you connected with a local expert to offer you fast, friendly service, and you’ll always talk to a real person.
If your internet speeds seem abnormally slow, try power cycling your modem / router.
To power-cycle your modem / router, unplug your modem / router’s power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@tipmont.com.
First, try visiting another site to see if it loads. If that website works while the other doesn’t, the issue is likely with the website and not your internet connection .Visit the website downforeveryoneorjustme.com to determine if it’s a widespread issue.
If you can’t access any websites at all, the issue may be with your internet connection.
Make sure you’re connected to the internet. Check the corner of your screen for the WiFi icon indicating a connection. If you happen to be in Airplane Mode or your WiFi is off, turn on your connection and try again.
If you’re still having issues even once you’re connected, try power-cycling your modem / router.
Unplug your modem / router’s power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@tipmont.com.
Buffering (the spinning circle when you’re trying to watch something online) can result from a number of issues. If you encounter streaming issues, try the following steps in order until the issue is resolved.
- First, check the status of your streaming service. Use a service status checker like downdetector.com to determine whether your streaming service has been reported as experiencing widespread issues.
- Close and restart the streaming app you’re using.
- Reboot your streaming device (e.g., Roku or smart TV) by unplugging the power cord from the electrical outlet for 60 seconds and plugging it back in. If your device is directly connected to your TV, remove it for 60 seconds and plug it back in.
- Reboot your modem / router by unplugging the power cord from the electrical outlet for 60 seconds and plugging it back in. It will then take about five minutes for your device to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@tipmont.com.
Make sure you are home whenever you call. We’ll need to know what the lights look like on your modem / router and we can’t know if you’re not there to tell us.
We’ll need you to provide the name on the account (which may not be your name) and the service address.
We’ll also ask you about any steps you’ve taken to resolve the issue yourself, such as power-cycling your modem / router or device.
First, make sure you’re connected to the internet. Check the corner of your screen for the WiFi icon indicating a connection. If you happen to be in Airplane Mode or your WiFi is off, turn on your connection and try again.
If you’re still having issues even once you’re connected, try power-cycling your modem / router.
Unplug your modem / router’s power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@tipmont.com.
If your WiFi signal isn’t as strong as you expect, the primary culprits are signal interference and distance from your modem/ router. There are a few things you can do to troubleshoot.
Try switching to the 5 GHz band of your network
The 2.4 GHz version of your network has a wider range with better penetration of solid objects. However, it’s more vulnerable to interference that can slow down your network. The 5 GHz band has a shorter range but it’s also less susceptible to interference.
Power-cycle your modem / router
Unplug your modem / router’s power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
Consider a mesh unit
It’s possible that you may need additional equipment to extend the strength of your signal, particularly if you have a large home. Tipmont offers a mesh unit for $3 per month that can sufficiently extend your signal throughout your home.
If you’re still having issues — or need to sign up for a mesh unit — call us at 800-726-3953 or email help@tipmont.com.
Although your WiFi speeds are still strong with Wintek internet, they may show up as slower than advertised speeds during a speed test. That’s because the wireless nature of WiFi connections is inherently slower than those via by a direct, wired ethernet cable due to signal loss as you move further from the router.
The maximum speed available for a WiFi connection can also depend on the age and operating software of the device you are using to connect.
If you feel like your speeds are abnormally slower than the package you’re paying for, first try to power-cycle your modem / router.
Unplug your modem / router’s power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you’re still having issues with significantly slowed speeds after that, call us at 800-726-3953 or email help@tipmont.com.
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Unless you have some form of battery backup for your modem / router, your internet connection will not work during an electric outage, as your modem / router requires electricity to properly function.
Many vendors sell battery backup units that will keep your internet service active during a power service interruption. Search for UPS (uninterruptible power supply).
Tipmont recommends power-cycling your modem / router on a monthly basis. This way, your equipment will be sure to receive the most up-to-date updates to optimize performance.
To power-cycle your modem / router: Unplug the power cable from its electrical outlet for 60 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you’re still having issues with significantly slowed speeds after that, call us at 800-726-3953 or email help@tipmont.com.
always real people
Residential Support
During business hours, you will always reach a live person. If you require emergency assistance after hours, an automated attendant will provide the option to page an engineer. You may also email your request, and we will respond promptly during normal business hours.
